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Your payment is now set up and you should receive a notification confirming the payment soon.
If you are unsure whether the payment has properly completed, please don't hesitate to get in touch.
Direct Debit payments are normally taken within 5-7 days unless advised otherwise - please ensure your funds are available in your account. If you set up a monthly direct debit plan, please make a note of the date so that the funds are clear in the planned months payment will be taken.
If funds are not available in your account, we reserve the right to apply charges where payment failure fees are charged to us.
The Direct Debit Guarantee
The Direct Debit guarantee is the Direct Debit scheme’s customer protection. The guarantee is offered by all building societies and banks who accept direct debits. As a customer, the Direct Debit Guarantee protects you against payments made in error or fraudulently. This means Direct Debit is the safest payment method in the UK. Please click here below to view our provider GoCardless's quide to the direct debit guarantee in plain English:
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